Abdul Basir, N. and R. Chandrashekar (2020) “Simulation Model in Reducing Customer Waiting Time in Fast Food Drive-Thru System: A Case Study in Bangi”, Research in Management of Technology and Business, 1(1), pp. 80–91. Available at: https://periodical.uthm.edu.my/index.php/rmtb/article/view/571 (Accessed: 15 August 2026).